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Privacy Policy & Terms of Service


Effective Date:

6/20/23

 

1. Introduction

 

Welcome to The Sunset Terrace ("we," "our," or "us"), operated by Happy Whale LLC. We are committed to providing a seamless and memorable event experience while protecting your privacy and ensuring transparency in our services. By using our website, communicating with us, or booking an event, you agree to the following Terms of Service and Privacy Policy.

 

2. Information We Collect

 

We collect personal information when you submit an event inquiry or booking request, sign up for text message updates, promotions, or notifications, or communicate with us via phone, email, or our website. This may include your name, phone number, email, event details, and any preferences you provide.

 

3. How We Use Your Information

 

We use your information to process event inquiries and bookings, send event confirmations, reminders, and follow-ups, provide special offers, promotions, and updates if you opt in, and improve our customer service and venue experience.

 

4. SMS Communication & Consent

 

By providing your phone number, you consent to receive automated SMS notifications from The Sunset Terrace regarding your event, confirmations, and promotions. Message frequency varies. Standard message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. We do not share or sell your phone number to third parties.

 

5. Event Booking & Policies

 

All event reservations are subject to The Sunset Terrace’s booking contract, which includes deposit, payment, and cancellation policies. Clients will receive a contract outlining the specific terms for their event, including venue use, payments, and liability. Booking is only confirmed upon signing the event contract and submitting the required deposit. For specific event policies, refer to your booking contract or contact us directly.

 

6. Liability & Damage Policy

 

The event host assumes full responsibility for guests, vendors, and any damages incurred during the event. The Sunset Terrace is not liable for lost or stolen personal items. The venue reserves the right to charge for excessive damages or cleanup costs.

 

7. Venue Rules & Compliance

 

Noise levels must comply with city ordinances. Events exceeding permitted noise levels may be shut down early. Decor and setup restrictions apply. No nails, staples, or permanent alterations to the venue are allowed. no fireworks are permitted at the sunset terrace.

 

8. Force Majeure (Acts of God Clause)

 

The Sunset Terrace is not liable for cancellations due to natural disasters, power outages, government restrictions, or other unforeseen circumstances. In such cases, we will work with clients to reschedule or provide alternative solutions.

 

9. Data Protection & Security

 

We take appropriate security measures to protect your personal information. However, no data transmission over the internet or mobile networks can be guaranteed to be 100% secure.

 

10. Your Rights & Opt-Out

 

You have the right to opt out of SMS communication by replying STOP at any time, request access to your data or ask for its deletion by contacting us, and update your communication preferences by reaching out to our team.

 

11. Third-Party Services & External Links

 

Our website may contain links to third-party websites or services. We are not responsible for their privacy policies and recommend reviewing their terms before providing any personal information.

 

12. Changes to This Policy

 

We may update this Privacy Policy & Terms of Service periodically. Any changes will be posted on our website, and continued use of our services after updates means you accept the revised terms.

 

13. Contact Us

 

For any questions about this policy, opt-out requests, or concerns, please contact us at:

 

The Sunset Terrace

 


events@santafesunsetterrace.com

 


1-505-629-7633

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